One of the first steps to take when thinking about maximising your personal impact is looking at your strengths and weaknesses. Being clear on how others see you is an important part of developing your communication skills. It enables you to know what you do well and w...

Are you aware of how your body changes physically when put under pressure? For some people it’s wobbly legs, some people struggle to maintain eye contact or can’t get their words out. For me, it’s often breath - my breathing can become shallow, meaning my voice goes un...

Assertive communication isn’t just about being authoritative, it’s understanding how others are feeling and creating a win-win outcome. It’s about being able to express yourself without feeling self-conscious. To communicate assertively, in your work or personal life,...

Practice forms an important part of our approach to training, whether we’re looking at Difficult Conversations, Confidence in Interviews or Complaint Handling. Giving people a platform to role-play something that is important to them - something they perhaps only have...

We are consciously able to process 40 - 50 pieces of information per minute. Before reading on, see if you can guess how many pieces of information we are able to process unconsciously ... it will astound you! Read our blog on what superpowers unconscious bias is maki...

Difficult conversations in the workplace can be tricky, whether you are initiating the conversation or on the receiving end. Surprisingly often, people allow unacceptable work or behaviour because they’d rather avoid taking about it. In the long-run, not having the con...

Role-play is a brilliant tool for learning and development - the chance to practice and improve an unfamiliar situation can be invaluable. Sometimes practicing in the mirror doesn’t quite cut it, so instead, using role-play in a familiar setting, using relatable langua...

You’ve probably heard the statistic that children laugh three hundred times a day while adults only laugh four times a day. Perhaps that's a slight exaggeration but it’s clear us adults laugh an awful lot less than when we were young and carefree.

We do, of co...

In order to really get people on your side, convince them of an idea, motivate your team and speak to a wide range of people, you must play many roles. So what are the roles we play as influencers? Find out here

The value of rehearsing complex influencing situations cannot be over-emphasised. In our Open Courses delegates do just that; acquire key skills by understanding them first and then applying them in a safe, risk free training environment.  But if you can’t make our Ope...